
FAQs
Have a question? We may have the answer below. If not, please get in touch!
Frequently Asked Questions
Who is Oasis Christian Bookshop?
We are the fundraising outlet for Wallington Christian Outreach, a registered charity (Reg 1056875). Through our bookshop in Wallington and our online store, we provide a wide range of Christian resources to individuals, organisations and churches.
Do I need to create an account to purchase online with you?
No! You can simply choose your items and check out as you would on most other sites, and 'check out' as a guest (obviously sharing your details to receive the order).
You can if you wish choose to 'save you details' for faster check out in the future. You can then access your previous orders and customer details by clicking the 'person' icon on the menu - you only need to input the email you used originally and you will receive a unique and secure link back to your account.
When will I receive my order?
We dispatch orders daily using Royal Mail 48hour delivery service. It can take up to five working days for your order to arrive, depending on stock and dispatch schedules, however. You will receive an email upon order and another as soon as it is shipped, along with tracking details.
Why should I shop with Oasis?
Rather than giving even more money to global secular online shopping platforms, by shopping with Oasis you are supporting our Christian outreach work and helping to keep a Christian presence in the High Street. You may also be reluctant to give more money to some of the international commerce giants that minimise their domestic tax obligations in the UK through a complex legal subsidiary framework. By supporting Oasis Christian Bookshop, you are helping to fund our work in promoting a Christian message together with knowing our taxes help fund and support the social fabric of our wider society.
So if you do happen to find the same product slightly cheaper on an alternative global retailer (though not always), that apparent cost ‘saving’ can come at a hidden price.
Please visit our 'News' section where you will find a blog on this issue.
Do you offer discounts?
Yes! Our Friends of Oasis scheme provides 10% off all orders for an entire year and for organisations, such as Churches and Schools, we also offer a generous account service. You can find out more by visiting the Support Oasis page.
What about your customer loyalty scheme?
Our Wallington shop continues to honour the existing customer loyalty scheme. Our new 'Friends of Oasis' provides different incentives and benefits, with 10% off every purchase. Please consider supporting Oasis in this way and visit our Support Oasis page.
How much do you charge for postage?
We have a standard flat postage and packaging charge of £3.50 and for orders over £50, postage is free. To keep costs down, we also recycle our packaging material.
I work for a Church. How can I set up an account with you?
If you represent a Church, School or other organisation, Oasis can provide a comprehensive supply service for all of your Christian purchase needs. We offer generous discounts on all of our products and there is no minimum order requirement. Simply go to our 'Support Oasis' page and submit your details using the link provided and we will have your account up and running.
Where is my order?
You should have received an email when you placed your order and another with tracking details as soon as it is shipped. Normally you can expect to receive your order within five working days. If you have the Royal Mail tracking reference, this link will show exactly the delivery status of your order. If you have any further questions, or have not received shipping confirmation yet, please use the contact form below and provide your order number, and we will look into it and get back to you.
Can I order online and collect?
Yes. If you are local to our high street shop in Wallington, Surrey, you have the option when you order to 'Collect in Shop'. We will email to confirm when your order is ready to collect.
Where is your high street shop?
If you are local to Wallington in Surrey, we would love to welcome you at our high street shop, located at 39 Woodcote Road, Wallington, Surrey, SM6 0LH. We are 5 minutes from Wallington Railway Station and are served by several local bus routes, including the 127, 151, 154, 157, 410, and 463. There is also local parking.
How can I support Oasis?
When you shop with Oasis you are helping to support our Christian mission. There are other practical ways you can consider supporting us.
If you are local to Wallington, you may wish to join our valued group of shop volunteers. We also have a ‘Friends of Oasis’ scheme which provides exclusive discounts and benefits.
For churches and other organisations, we offer a generous corporate account service. Please visit our 'Support Oasis' page to find out more. An Oasis Gift Card can also make the perfect present for friends or family!
Still looking for an answer? Please get in touch and we will try and help.